Returns & Exchanges

At KuKirin, we want you to ride with confidence; if you are not satisfied with your purchase, you can return your electric scooter or accessory within 14 days of delivery in its original condition.

1

Initiate Your Request

Contact our support team with your order number and photos of the item to receive a Return Merchandise Authorization (RMA) number.

2

Secure Packaging

Carefully pack the product in its original box, ensuring all chargers, tools, and manuals are included to avoid restocking fees.

3

Ship the Item

Attach the provided shipping label or use a tracked courier service to send the package back to our designated quality control center.

4

Inspection and Refund

Once our technicians verify the condition of the return, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing